Milestone Digital

Team Manager

Team Manager

US Time Zone – Evening / Night Shift

Job Description

Role And Responsibilities
• 7+ years of experience in Operations management which includes US Mortgage process.
• Manage an Ops team of Delivery.
• Inventory management with first in first out and rush requests along with maintaining the repository of the reasons for pending orders.
• Performance management with a fair practice and agreed bell curve adherence.
• Be the delivery lead with client for all meetings, discussions, decisions and escalations.
• Liaise with the internal stakeholders for real time reporting and maintain excellent relations.
• Ensure deliverables are executed under the given timeline with great quality and SLA adherence.
• Analyse data and have a point of view for leadership.
• Prepare and present proposal solutions to client and internal leadership.
• Effective resource planning and utilization, attrition management,
• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service to customer.
• Maintain a high standard of Team performance through motivation.
• Excellent English communication (written and verbal)
• Knowledge of US mortgage lifecycle to have robust communication with Clients.
• Strong attention to details and time management.
• Self-driven and good engagement skills. • Ensures all employees receive the appropriate training and education, including ongoing compliance training.

Qualifications And Education Requirements

Graduate (Management -preferred), 7 + years of Operations/people management experience

Required Skills

• Staffing, planning, and people management
• Managing performance and profitability
• Financial planning and strategy
• Strategic planning
• Dealing with complexity, analyzing information, and implementing company vision

Additional Notes

Evening / night shift working, should be able to work on multiple projects at the same time, should have sound operational knowledge and performance metrics

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